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| We want to improve ourselves continuously for your benefit. Therefore we appreciate very much: |
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| "Your judgement about us" |
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As "TIME" is naturally of high value for you, we focus on the main aspects of our products and service we offer to you.
Please value the beneath mentioned product and service aspects with a point in the appropriate box of the valuation scale. If you are not able to
make your mind up, let the mark leave.
It is up to you if you like to identify yourself as the person who filled in the questionnaire! In any case, an anonymous feedback is by far more appreciated
than no one. (Note: the origin of this questionnaire ist not traceable!!!)
Thanks a lot for your support. |
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Excellent!
Go ahead
that way!! |
It`s O.K. |
Could
be better |
Very unsatis-
factory |
Don`t know |
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Range of product programme |
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Transparency and content of our product catalogue |
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Realisation of technical extras (non-standard requirements) |
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Qualified technical support/ consultation |
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Processing of developements and sample orders |
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Processing of complaints (time of response, immediate help, investigation on failure reasons) |
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Time of response on complaints |
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Time of response on orders (time to confirmation) |
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Reliability of confirmed delivery dates |
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Flexibility ("Ad hoc-shots", Extras, Specialities) |
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Easiness to get in contact (Availability) (Visits, Fairs, Internet, Tel., Fax) |
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Public Relation measures (Fairs, Internet, Mailings, Advertisements,...) |
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Efficiency of communication with indoor and outdoor sales men |
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Politeness and assistance of your Feek-contacts (personnel) |
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